Fujitsu Recognized as a Leader in Gartner Magic Quadrant for Managed Workplace Services, Europe

Gartner Magic Quadrant

News facts:

  • Fourth consecutive year of Fujitsu leadership in a market segment described by Gartner as “centered on delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services”
  • Highest overall positioning for Fujitsu in 2020 Gartner evaluation on the ability to execute axis in providing Managed Workplace Services to customers in Europe

Munich, March 05, 2020 – Leading analyst firm Gartner has recognized Fujitsu as a Leader in its 2020 Magic Quadrant for Managed Workplace Services, Europe1. The report, published this week, names Fujitsu as a Leader for the fourth consecutive year2. Fujitsu also continues to be positioned highest overall among vendors for its ability to execute compared to the previous year.

In its report, Gartner states that Managed Workplace Services are “centered on delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services”. It adds: “The goal is to boost employee engagement and agility through a more consumerized work environment while optimizing costs.”

Human-centric workforce transformation

To help organizations unlock their digital potential through Managed Workplace Services, Fujitsu delivers human-centric workforce transformation – with a strategic approach of co-creating innovative solutions centered on successful business outcomes and empowering the end-user. As part of this, Fujitsu has developed Change. The effect, a unique workplace change management methodology that clearly maps transformation goals to the required change processes.

As a leader in the Gartner Magic Quadrant for Managed Workplace Services, Europe, Fujitsu believes it continues to demonstrate both innovation and the industry know-how to team up with customers and co-create solutions that transform workplaces and unleash the creativity of the workforce to connect, collaborate, and innovate. Fujitsu’s digital solutions are productive, secure and modern – and focus on enabling people to excel in their jobs, empowering them to deliver more value, wherever they are.

The comprehensive Fujitsu Managed Workplace Services portfolio covers all elements of workspace modernization, providing industry-leading collaboration suites and robotic assistance, plus solutions designed to improve the customer journey and enhance employee wellbeing.

Fujitsu provides intelligent services that underpin the workplace revolution

Tim White, Corporate Executive Officer, SVP, Head of Global Delivery Group at Fujitsu says: “We believe that Gartner’s recognition of Fujitsu as a Leader in the Magic Quadrant for Managed Workplace Services, Europe reaffirms the depth and breadth of our capabilities. To be recognized as a Leader is one thing – to be acknowledged in that position for the fourth consecutive year we think reflects how our offerings continue to evolve. Over the past 12 months, we have invested in building out specialty skills and experience in large, complex transformative projects – and we have seen rising demand from our clients in engaging in wider workplace transformation projects. In the Managed Workplace market, we are seeing organizations moving away from a pure focus on technology and cost reduction. Instead, they are seeking to inspire new digital skills, greater collaboration, and creativity among their workforce, along with a boost in user engagement, agility, and productivity.”

Tim White continues: “The workplace revolution has to be underpinned by intelligent services, delivered by a partner with a strong vision who can provide a joined-up, stimulating working experience. We believe that Gartner’s latest report underlines Fujitsu’s strong focus on this skillful service delivery, our understanding of the market’s needs, and our active efforts to further extend and develop our capabilities.”

In its latest Magic Quadrant for Managed Workplace Services, Europe, Gartner evaluated 17 Managed Workplace Services providers in Europe – whose offerings include traditional EUO as well as new digital workplace services to provide cloud-first, automated and integrated support to end-users.

Notes to editors

  1. The Gartner Magic Quadrant for Managed Workplace Services, Europe, was published on February 25, 2020, and is authored by David Groombridge, Claudio Da Rold, Tobi Bet and Stephanie Stoudt-Hansen.
  2. About Gartner Methodologies and the Magic Quadrant: http://www.gartner.com/technology/research/methodologies/research_mq.jsp

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